Common Academy questions
- Do Chainalysis’ certifications count towards my Continuing Professional Education (CPE) credit?
- How do I reset my password?
- Why am I unable to access some Academy content?
- How do I change my name on a certificate?
- How do I resolve audio and video issues?
- How do I retake an exam?
- What web browsers are supported?
- How do I re-access my courses?
- What are universal credits?
- Why can’t I see certain certification courses?
- How do I access Academy with a concurrent or on-prem Chainalysis license?
- Do certifications count toward continuing education credits, such as ACFCS, ACAMS, or ACFE?
- What pre-work is required for live courses?
- Can I get added to a course if the course date is no longer available?
- Can I change from a live to an on-demand certification?